1. What is the length of your rental agreements?
Rental rates are for three business days. We allow our customers to pickup their rentals the day before their event and return the items the day after their event. If you need items longer, please let us know. If your event is outside of New Jersey, we allow an extra day for travel at no charge.
2. When should I reserve my rental items?
You should reserve as early as possible as rentals are reserved on a first come basis. Deposits are required to hold reservations.
3. Am I able to make changes or cancellations?
After placing a reservation, you are not locked in to your order. You can make changes if you are unsure on your numbers or if ideas change. All orders must be finalized 14 days before delivery or pickup. This will reduce the likelihood of errors that can result from last minute changes. Additions to orders are allowed but will be subject to availability.
4. Will you setup & take-down the tables and chairs?
Setup and take down services are available at an additional charge and should be arranged in advance.
5. Will you set the linens and table settings?
Decorating services are available at an additional charge and should be arranged in advance.
6. What is my responsibility when I return my rentals?
Tables and chairs should be disassembled and stacked. China, flatware and glassware should be scraped free of food particles and repacked in their original containers. All other items should be boxed and/or crated in the containers you received the items in. If our crew is retrieving the items from your event location, all items should be returned to the point of delivery ready for pickup. You will be charged if rentals need to be disassembled, stacked or repackaged when our crew arrives to pick up the items. A charge will apply for all items, including boxes and crates that are missing or damaged. Rentals must be broken down, restacked and ready for pickup and in the same locations it was delivered. Please save and reuse all of the packing material you receive with your order to prevent breakage.
7. Do I need to clean rented items before returning them?
Return all china, flatware, glassware and other food service equipment clean of all food debris. We will wash and sanitize these items upon return.
Shake food from tablecloths and napkins. Pack linens in the sacks that are provided. Linens should be dry before bagging to prevent mildew and staining. Linens returned with mildew will be billed to the client.
8. Will you deliver & pickup my items?
Deliveries are scheduled between 8:00am and 6:00pm and should be arranged at the time rentals are reserved. Delivery charges are based on the event location. If rentals must be carried to other floors or to a specific area, additional charges may apply.Someone should be available to accept deliveries and sign release of materials. Please report shortages to the driver at the time of delivery.
Our personnel are trained to neatly stack all items in a convenient location. We will provide special containers to keep your rentals clean and undamaged. Please use these containers to return items.
While we will try to meet your needs, specific time requests are not guaranteed. Standard delivery service covers tailgate drop off and pickup only. If additional labor is required, please request this ahead of time. Items should be stacked and prepared for loading when drivers arrive for pickup. Unscheduled labor will be charged.
In addition to the above hours, special delivery arrangements are available. Please call for a quote.
9. Do you have any tips & tricks for ensuring a smooth rental process?
Sure. Some of our best tips are:
Don’t forget the linens and/or centerpiece decorations for your Head Table, Cake Table, Gift Table, Guestbook Table (at both the ceremony and reception), Cocktail/ Conversation Tables, DJ Table, and Buffet Table
Talk with your reception site staff about:to learn when items can arrive. and if their staff setup rented linens, centerpieces, and other decorations. Other great questions for your reception staff are:
When you can begin decorating?
Will their staff tear down and pack up rental items?
Will you be responsible for tearing down and packing up items immediately following the reception?
Can rental items be picked up the following day?
Find out how much space you will need to transport the items.. If you are sending a friend to pick items up, make sure to pay your balance and sign a contract before they come.
Know how to avoid additional damage fees. If you are using candles, make sure the linens are properly protected from wax to avoid replacement fees: use drip-less candles; burn candles in a glass candleholder; prevent children from playing with the soft wax; and let the soft wax cool for a moment before you take the holders off the tables at the end of the night.
Have the same person unpack and repack your rental items to ensure they are protected during transport.
Find out where you should put the boxes for your rental items at the reception to insure they are not accidentally thrown away.
10. What are your rental terms and conditions?
A 25% non-refundable deposit is required to hold a reservation. The remaining balance is due 72 hours before pickup/delivery. A valid credit card is required on all accounts, even if you pay with cash or check. The Renter hereby authorizes SocialBFly to bill this credit card for: missing or damaged items, balances left unpaid prior to pickup/delivery, additional cleaning, or labor charges incurred after the event.
All cancellations or reductions must be made 14 days prior to the event date. Additions are allowed, but are subject to availability.
11. What is my responsibility for damaged or missing items?
Renters are responsible for items from the time of pickup/delivery until these items are returned. All rental items (including tables and chairs) need to be protected from the weather. A $10 or 6% non-refundable damage deposit is added to all accounts. This deposit covers minor damage or missing items. Losses caused by negligence, improper use or are greater than the damage deposit will incur an additional charge.
PLEASE NOTE: Candle-wax will stain, melt, or burn linens. If linens are returned with wax damage, full replacement charges will apply.
12. Do you assess a late fee?
Items are to be returned the business day after the event. Late fees are 50%/day. Extra days may be arranged in advance at 15% per item..